Tel: +44 7961 031804 Email: hello@givetap.co.uk v1.4

GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

GIVETAP LIMITED

PRIVACY NOTICE

V1.4 (UPDATED 02 JUNE 2023)

GiveTap Limited respects your privacy and is committed to protecting your personal data. This notice

informs you how we look after your personal data and tells you about your privacy rights and how the law

protects you.

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and process your personal data through

your use of our marketing website and our platform application; providing fundraising services to our

charity customers, charity fundraisers and their supporters and donors.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this notice together with any other privacy notice or fair processing notice we

may provide on specific occasions when we are collecting or processing personal data about you so that

you are fully aware of how and why we are using your data. This notice supplements the other notices and

is not intended to override them.

Data processing

Depending on how you interact with GiveTap, we may be acting as a processor or a controller of your data.

Controller

GiveTap Limited (referred to as we, us or our in this notice) are the data controller when you interact with

our marketing website (givetap.co.uk). This is where you may have engaged with our ‘contact us’ or ‘book a

demo’ function. What we specifically collect, is detailed in the below sections.

Processor

We are the data processors on behalf of our charity customer, where you engage with our platform

services, as charity user via portal.givetap.co.uk. You may also be accessing our services as a fundraiser

supporting your charity or a donor on donate.givetap.co.uk. In all cases, GiveTap is processing your

personal information on behalf of the charity who is engaged with GiveTap and you. As the charity is a

controller, your personal information will provided to them during the course of your use of our platform.

In doing so, you will be subject also to the charity’s privacy notice and terms.

For further information about our role as processor please see the below sections and our Data Processing

Agreement.

Tel: +44 7961 031804 Email: hello@givetap.co.uk v1.4

GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

Contact details

We welcome any questions, comments, requests. Should you wish to speak to our Data Protection Officer

(DPO), they will also be reachable with the below contact details:

Full name of legal entity: GiveTap Limited

Email address: hello@givetap.co.uk

Postal address: 86-90 Paul Street, London, EC2A 4NE

Telephone number: +44(0)7961 031804

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the

UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the

chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if

your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or

enabling those connections may allow third parties to collect or share data about you. We do not control

these third-party websites and are not responsible for their privacy statements. When you leave our

website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that

person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped

together follows:

1. If you visit our marketing website (givetap.co.uk):

• Technical Data includes internet protocol (IP) address, your login data, browser type and

version, time zone setting and location, browser plug-in types and versions, operating system

and platform and other technology on the devices you use to access this website.

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

• Identity Data includes your first name, last name, nickname or similar identifier, title, charity

that you are contacting us on behalf off and any information you share through our contact us

and book a demo communications.

• Contact Data includes your correspondence address, email address and telephone numbers.

• Usage Data includes information about how you use our website and our services.

2. If you register for an account through portal.givetap.co.uk as a charity customer and platform user:

• Identity Data includes your first name, last name, nickname or similar identifier, title, date of

birth and gender.

• Contact Data includes your correspondence address, email address and telephone numbers.

• Campaign and Donation Data includes campaign descriptions and any other information you

have entered on your campaigns, visible both internally to staff and to fundraisers and donors.

• Financial Data is not stored by GiveTap. Facilitation of payment provided by the payment

provider chosen by the charity, one of either; Stripe or Square, see our Terms and Conditions

for more detail.

• Transaction Data includes details about payments to and from you and other details of services

you have purchased from us, such as amount, time and date.

• Marketing and Communications Data includes your preferences in receiving marketing from us

and our third parties and your communication preferences.

3. If you register for an account through portal.givetap.co.uk as a fundraiser working for or as a

supporter of a charity, as a user creating additional fundraising pages for donors:

• Identity Data includes your first name, last name, nickname or similar identifier, title, date of

birth and gender.

• Contact Data includes your correspondence address, email address and telephone numbers.

• Campaign and Donation Data includes campaign descriptions and any other information you

have entered on your fundraising campaigns.

• Financial Data is not stored by GiveTap. Facilitation of payment provided by the payment

provider chosen by the charity, one of either; Stripe or Square, see our Terms and Conditions

for more detail.

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

• Transaction Data includes details about payments to and from you and other details of services

you have purchased from us, such as amount, time and date.

• Marketing and Communications Data includes your preferences in receiving marketing from us

and our third parties (including the charity) and your communication preferences.

4. If you donate through donate.givetap.co.uk to your chosen charity, via the charity directly or

through a fundraiser user:

• Identity Data includes your first name, last name, nickname or similar identifier, title, date of

birth, gender.

• Contact Data includes your correspondence address, email address and telephone numbers.

• Profile Data includes comments written on fundraisers and any interaction you have made that

is publicly visible as part of your donation.

• Financial Data is not stored by GiveTap. Facilitation of payment provided by the payment

provider chosen by the charity, one of either; Stripe or Square, see our Terms and Conditions

for more detail.

• Transaction Data includes details about payments to and from you and other details of services

you have purchased from us, such as amount, time and date.

• Marketing and Communications Data includes your preferences in receiving marketing from us

and our third parties (including the charity) and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.

Aggregated Data may be derived from your personal data but is not considered personal data in law as this

data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to

calculate the percentage of users accessing a specific website feature. However, if we combine or connect

Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the

combined data as personal data which will be used in accordance with this privacy notice. We do not

collect any details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,

political opinions, trade union membership, or any genetic or biometric data, nor do we collect any

information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and

you fail to provide that data when requested, we may not be able to perform the contract we have or are

trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel

a service you have with us, but we will notify you if this is the case at the time.

Tel: +44 7961 031804 Email: hello@givetap.co.uk v1.4

GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or

by corresponding with us by post, phone, email or otherwise. This includes personal data you

provide when you:

o ask us to provide services;

o register for an account or make a donation through our website;

o request marketing to be sent to you; or

o give us some feedback.

• Automated technologies or interactions. As you interact with our website, we may automatically

collect Technical Data about your equipment, browsing actions and patterns. We collect this

personal data by using cookies, server logs and other similar technologies. Please see our cookie

policy below for further details.

• Third parties or publicly available sources. We may receive personal data about you from various

third parties and public sources as set out below:

o Technical Data from the following parties:

§ analytics providers;

§ search information providers.

o Contact, Financial and Transaction Data from providers of technical, payment and delivery

services.

How we use your personal data

We need to collect your personal data so that we can provide the services you request from us – either

making or receiving donations through our website, administering your charity or fundraising account. We

will not collect any personal data from you that we do not need in order to provide our services.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal

data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and

fundamental rights do not override those interests.

Tel: +44 7961 031804 Email: hello@givetap.co.uk v1.4

GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in

relation to sending third party direct marketing communications to you via email or text message. You

have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data,

and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are

where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific

purpose for which we are using your data. Please contact us if you need details about the specific legal

ground we are relying on to process your personal data where more than one ground has been set out in

the table below.

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

Purpose / Activity

Type of data

Lawful basis for processing

including basis of legitimate

interest

As a charity customer, including all members of charity staff who are users on the platform

To register you as a new

customer (charity customer)

(a) Identity

(b) Contact

Performance of a contract with

you

To process and deliver your

fundraising page and;

(a) Manage payments and

charges

(b) Collect and recover money

owed to us

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and

Communications

(a) Performance of a contract

with you

(b) Necessary for our legitimate

interests (to recover payments

due to us)

To manage our relationship with

you which will include:

(a) Notifying you about changes

to our terms or privacy policy

(b) Asking you to leave a review

or take a survey

(a) Identity

(b) Contact

(d) Marketing and

Communications

(a) Performance of a contract

with you

(b) Necessary to comply with a

legal obligation

interests (to keep our records

updated and to study how

customers use our products /

services)

To enable you to complete a

survey

(a) Identity

(b) Contact

(d) Usage

(a) Performance of a contract

with you

(b) Necessary for our legitimate

interests (to study how

customers use our products /

services, to develop them and

grow our business)

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

(e) Marketing and

Communications

To make suggestions and

recommendations to you about

goods or services that may be of

interest to you

(a) Identity

(b) Contact

(d) Usage

(e) Profile

Necessary for our legitimate

interests (to develop our

products/services and grow our

business)

As a fundraiser/supporter user, who has created a fundraising campaign on behalf of a charity

To register as a fundraiser user

(a) Identity

(b) Contact

Performance of a contract with

you

To process and deliver your

fundraising page

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and

Communications

Performance of a contract with

you

To manage our relationship with

you which will include:

(a) Notifying you about changes

to our terms or privacy policy

(b) Asking you to leave a review

or take a survey

(a) Identity

(b) Contact

(d) Marketing and

Communications

(a) Performance of a contract

with you

(b) Necessary to comply with a

legal obligation

interests (to keep our records

updated and to study how

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

customers use our products /

services)

As a donor who has donated to a charity or fundraiser/supporter’s campaign

To process your donation

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and

Communications

Performance of a contract with

our charity customer and

fundraiser user

To send you a receipt

(a) Identity

(b) Contact

Performance of a contract with

our charity customer and

fundraiser user

Applicable to all parties

To administer and protect our

business and this website

(including troubleshooting, data

analysis, testing, system

maintenance, support, reporting

and hosting of data)

(a) Identity

(b) Contact

(a) Necessary for our legitimate

interests (for running our

business, provision of

administration and IT services,

network security, to prevent

fraud and in the context of a

business reorganisation or group

restructuring exercise)

(b) Necessary to comply with a

legal obligation

To deliver relevant website

content to you and measure or

(a) Identity

(b) Contact

Necessary for our legitimate

interests (to study how

customers use our services, to

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

understand the effectiveness of

the content we serve to you

(d) Usage

(e) Marketing and

Communications

(f) Technical

develop them, to grow our

business and to inform our

marketing strategy)

To use data analytics to improve

our website, products/services,

marketing, customer

relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate

interests (to define types of

customers for our products and

services, to keep our website

updated and relevant, to develop

our business and to inform our

marketing strategy)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around

marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think

you may want or need, or what may be of interest to you. This is how we decide which products, services

and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or

purchased services from us or if you provided us with your details when you registered for an account or

made a donation through our website and, in each case, you have not opted out of receiving that

marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company other than

us for marketing purposes.

Opting out

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

You can ask us or third parties to stop sending you marketing messages by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to

us as a result of a service purchase, service experience or other transactions.

We may obtain information about your general internet usage by using a cookie file which is stored on

your device. Cookies contain information that is transferred to your device. They help us to improve our

site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to

your individual interests.

• To speed up your searches.

• To recognise you when you return to our site.

• For remarketing purposes. See Remarketing below.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or

access cookies. If you disable or refuse cookies, please note that some parts of this website may become

inaccessible or not function properly.

Remarketing

GiveTap also uses 3rd party vendor remarketing tracking cookies, including the Google Adwords tracking

cookie. This means we will continue to show ads to you across the internet, specifically on the Google

Content Network (GCN). We are not collecting any identifiable information through the use of Google’s or

any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in

order to serve ads based on past visits to our website.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably

consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the

original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the

legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance

with the above rules, where this is required or permitted by law.

Disclosures of your personal data

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

We may have to share your personal data with the parties set out below for the purposes set out in the

table above.

• External Third Parties as set out in the Glossary.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to

our business, then the new owners may use your personal data in the same way as set out in this

privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with

the law. We do not allow our third-party service providers to use your personal data for their own purposes

and only permit them to process your personal data for specified purposes and in accordance with our

instructions.

International transfers

We will not transfer your personal data outside the European Economic Area (EEA) without your

consent.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is

afforded to it by ensuring at least one of the following safeguards is implemented:

• We will transfer your personal data to countries that have been deemed to provide an adequate

level of protection for personal data by the European Commission. Where your personal data is to

be transferred to any country not appearing on the European Commission list, we will ensure there

is an agreement in place between us and the relevant third party which contains certain

requirements that are designed to protect your personal data.

• Where we use certain service providers, we may use specific contracts approved by the European

Commission which give personal data the same protection it has in Europe.

• Where we use providers based in the US, we may transfer data to them if they are part of the

Privacy Shield which requires them to provide similar protection to personal data shared between

the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring

your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being

accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

access to your personal data to those employees, agents, contractors and other third parties who have a

business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and

any applicable regulator of a breach where we are legally required to do so.

All data is stored within our encrypted European servers.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,

including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and

sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your

personal data, the purposes for which we process your personal data and whether we can achieve those

purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our visitors who register for an account or make a

donation through our website (including Financial and Transaction Data) for six years.

In some circumstances you can ask us to delete your data.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal

data. Please see the Glossary to find out more about these rights.

If you wish to exercise any of these rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your

right to access your personal data (or to exercise any of your other rights). This is a security measure to

ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact

you to ask you for further information in relation to your request to speed up our response.

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a

month if your request is particularly complex or you have made a number of requests. In this case, we will

notify you and keep you updated.

Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to

enable us to give you the best service and the best and most secure experience. We make sure we consider

and balance any potential impact on you (both positive and negative) and your rights before we process

your personal data for our legitimate interests. We do not use your personal data for activities where our

interests are overridden by the impact on you (unless we have your consent or are otherwise required or

permitted to by law). You can obtain further information about how we assess our legitimate interests

against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a

contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is

necessary for compliance with a legal or regulatory obligation that we are subject to.

Third parties

• Charities based in the EEA where you have chosen to make a donation to your chosen charity.

• Service providers based in the EEA who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors and insurers based in the EEA who

provide banking, legal, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who

require reporting of processing activities in certain circumstances.

Your legal rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables

you to receive a copy of the personal data we hold about you and to check that we are lawfully processing

it.

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GiveTap Limited registered in England and Wales. Registered Office 86-90 Paul Street, London, EC2A 4NE.

Registered number 12166824

Request correction of the personal data that we hold about you. This enables you to have any incomplete

or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new

data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or

remove personal data where there is no good reason for us continuing to process it. You also have the right

to ask us to delete or remove your personal data where you have successfully exercised your right to object

to processing (see below), where we may have processed your information unlawfully or where we are

required to erase your personal data to comply with local law. Note, however, that we may not always be

able to comply with your request of erasure for specific legal reasons which will be notified to you, if

applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third

party) and there is something about your particular situation which makes you want to object to processing

on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to

object where we are processing your personal data for direct marketing purposes. In some cases, we may

demonstrate that we have compelling legitimate grounds to process your information which override your

rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the

processing of your personal data in the following scenarios: (a) if you want us to establish the data's

accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need

us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal

claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding

legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third

party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note

that this right only applies to automated information which you initially provided consent for us to use or

where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data.

However, this will not affect the lawfulness of any processing carried out before you withdraw your

consent. If you withdraw your consent, we may not be able to provide certain services to you. We will

advise you if this is the case at the time you withdraw your consent.